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Typhoo Tea Limited – Privacy Policy

Typhoo Tea Limited respects your personal data and your privacy rights are important to us. This privacy notice explains what personal data we collect and how it is used and how we keep your information secure. This notice also explains what rights you have over your personal data and how you can use those rights.

We will only use the information which we collect about you lawfully in accordance with the General Data Protection Regulation 2018.

This Policy applies to you if you use our products or services over the telephone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”). This Policy gives effect to our commitment to protect your personal information.


Who We Are:

When we say ‘we’ or ‘us’ in this Policy, we’re generally referring to the separate and distinct legal entities that make up Typhoo Tea Limited (although it does depend on the context). It also includes any other businesses we add to this group in the future.


Information we may collect from you:


Legal basis for collecting personal information:

Our legal basis for collecting your personal information is where it is necessary to provide a service to you. It is also to comply with any legal obligations we may have and where we have a legitimate interest in the running of our business.


IP Addresses:

Information we collect about you. With regard to each of your visits to our sites we may automatically collect the following information: 

Technical information, including your public facing Internet Protocol (IP) address for your Internet connection, browser type and version, device time zone, browser plug-in types and versions, operating system and platform including type of device;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, any errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.


Cookie Policy:

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating, tracking the number of visitors to the site and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected by cookies and other tracking technology. However, if you previously provided personally identifiable information cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

HOW WE USE COOKIES

 

Necessary (1)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
CookieConsent typhoo.co.uk Stores the user’s cookie consent state for the current domain 1 year HTTP Cookie

Statistics (5)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
collect google-analytics.com Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel Tracker
p.gif typekit.net Unclassified Session Pixel Tracker
_ga typhoo.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gid typhoo.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Session HTTP Cookie
_gat typhoo.co.uk Used by Google Analytics to throttle request rate Session HTTP Cookie

Marketing (8)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
IDE doubleclick.net Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 2 years HTTP Cookie
test_cookie doubleclick.net Used to check if the user’s browser supports cookies. Session HTTP Cookie
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP Cookie
tr facebook.com Unclassified Session Pixel Tracker
ads/user-lists/# google.com Unclassified Session Pixel Tracker
GPS youtube.com Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Session HTTP Cookie
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie

Please note that, where we embed content from third-party sites such as Facebook and YouTube, you may also have cookies from these third-party websites installed on your device. Typhoo does not control these cookies and you should check the privacy policy of the relevant website for more information.

Please also note that, if you use one of the ‘sharing tools’ on our website to share content using social networks, these social networks may install a cookie on your device. Typhoo does not control these cookies and you should check the privacy policy of the relevant website for more information.


How we use the Information:

The information we collect may be used to:


Sharing Information:

Other organisations and individuals:
We may transfer your personal information to other organisations in certain scenarios. For example: 


Marketing:

Keeping you informed about or products and services.

If you have agreed (opted in) to receive marketing we would like to send you information about products and services of ours which may be of interest to you. You may opt out of receiving these products at any time.


Your Rights:

The General Data Protection Regulation gives you a number of important rights. In summary these rights are as follows:

The right of access – the right to know if personal data concerning you are being processed. You have a right to ask us for copies of your personal information. This right always applies although there are some exemptions.

The right to rectification. You have the right to ask us to rectify information you think is inaccurate. Where personal information is inaccurate Typhoo will correct it accordingly.

The right to erasure (the right to be forgotten) – applies in certain circumstances.

The right to restriction of processing – the right to limit the processing of his/her personal information.

The right to be informed about the collection and use of personal information.

The right to data portability. This only applies to information you have given to us. You have the right to ask that we transfer the information you gave to us from one organisation to another.

The right to object to processing (applies in certain circumstances).

If you would like to exercise any of the above rights please contact us at Typhoo Tea Limited, Pasture Road, Wirral, Merseyside, CH46 8XF or call on 0800 633 5650 email consumer.relations@typhoo.com

Keeping Information:

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our Company. We will always retain your personal information securely and in accordance with data protection law and procedure and any other relevant regulation.  We will never retain your information for longer than is necessary.


Links to other Websites:

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore, we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the Privacy Policy and terms and conditions on each website to see how each supplier may process your information.


Social Media:

When using one of our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this your personal information may be visible to the providers of those social networks, their other users and/or Typhoo Tea Limited. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.


Security:

We use a variety of security measures tools to help protect and maintain security, integrity and availability of your personal information.
We work hard to maintain physical, electronic and procedural safeguards to protect your information.

 

Contact Us:

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this Policy, the way your personal information is processed, please contact us by one of the following means:

Typhoo Tea Limited, Pasture Road, Wirral, Merseyside, CH46 8XF or call on 0800 633 5650 email customer.relations@typhoo.com

 

Status of Policy:

The Company reserves the right to depart from this Policy where circumstances demand it and to review and vary this Policy from time to time.